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Our Privacy Commitment
Sweet Post is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to:
• comply with the Data Protection Act 1988 (“the 1988 Act”) which has been amended by the Data Protection (Amendment) Act 2003 (“the 2003 Act”) (together ‘the Act’);
• ensure that we manage your personal information openly and transparently;
• only collect personal information from you that we need in order to offer you the best possible service and customer experience;
• tell you how we might use your personal information;
• let you know if we need to disclose your personal information to anyone else and if so, in what circumstances this might occur;
• keep your personal information secure;
• promptly respond to any request by you not to receive direct marketing material from us;
• make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and ensure that, where appropriate, you can access and correct your personal information.
About this Policy
This policy is intended to explain clearly some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Data Protection Act 1988 (“the 1988 Act”).
This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.
What sorts of personal information do we collect?
We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide to you the best possible service and customer experience.
Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:
• information that we may require to initially identify you, including your name, home address and email address;
• information that we can use to contact you, including your telephone number, mobile number, email address, mailing address.
It would be very unusual for us to need to collect all or even most of the above information from you however the information we will require will depend on the specific service or services that we are providing to you. We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us.
Why do we require your personal information?
There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it.
Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services. Our main services include the sale, delivery of goods; providing information and responding to queries in relation to our goods and services; facilitating competitions.
We may also use your personal information for other reasons, including:
• to contact you in relation to your order;
• preventing fraud and other criminal activities;
• to comply with our legal obligations.
There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.
How do we use your personal information?
We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:
(a) to set up and activate your account with Sweet Post Online;
(b) to consider your request for a product or service;
(c) to enable us to provide a product or a service to you;
(d) to coordinate delivery of your goods;
(e) to facilitate and process your orders and payments;
(f) to carry out or respond to your queries or requests;
(g) to provide information to you that you have requested;
(h) to provide additional information to you as requested by you and to respond to your queries about our products;
(i) to facilitate your entry into competitions run through the Website;
(j) for regulatory reporting and compliance with our legal obligations;
(k) to relevant third parties to undertake fraud checks;
(l) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
(m) to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction and our relationship with you and to manage any customer complaints;
(n) for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose (if you subscribed to our newsletter);
(o) to consider any concerns or complaints you may raise against us;
(p) to notify you of offers that may be of interest to you (if you subscribed to our newsletter);
How do we store your personal information?
We have implemented appropriate processes and techniques (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.
What our customers are saying about sweetpost.com
My friend absolutely loved the Sweet Post. Also I loved that I could send her the chocolate with it, just a little something extra.
Sent one to my sister in the UK for her birthday. A nice "thinking of you” surprise in the Post.
I can highly recommend these fabulous #gifts if you love #chocolate and #luxury.
I sent the Sweet Post to my Mother to cheer her up and it worked! Great customer service.
What a great gift idea, happy cards and chocolate deadly combo!
Easy to order. Arrived on time!
Sent chocolate to my friend. She was delighted! Your website is exciting, easy to use and makes me want to treat a friend or loved one.
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