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Privacy Policy


About this Policy


This policy is intended to explain clearly some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the the Data Protection Act 1988 and Data Protection (Amendment) Act 2003, and the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications, EC Directive, Amendment Regulations 2011, the company that is responsible for the control of your data while using our services is SweetPost.com, Longford, Co. Longford, Ireland.

You must read this privacy policy before providing us with any personal information or using the Website. By providing us with your personal information and using the Website, you are confirming your agreement to the policies and procedures described in this privacy policy.

 

Our Privacy Commitment


Sweetpost.com is committed to managing your personal information openly and transparently and to keeping your personal information safe.  We will take all necessary measures to fulfil this commitment, including to:

  • comply with the the Data Protection Act 1988 and Data Protection (Amendment) Act 2003, and the EU2016/679 General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications, EC Directive, Amendment Regulations 2011;
  • ensure that we manage your personal information openly and transparently;
  • only collect personal information from you that we need in order to offer you the best possible service and customer experience;
  • tell you how we might use your personal information;
  • keep your personal information secure;
  • promptly respond to any request by you not to receive e-mail marketing material from us;
  • make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and ensure that, where appropriate, you can access and correct your personal information.

Information Collected

There are 2 types of information that we collect from you, personal data, and non personal data.

Personal Data

Personal Data is collected from you if you voluntarily submit it to Sweetpost.com

The provision of all personal information is voluntary, but some may be necessary in order to fully use our services, for example purchasing information that is required to complete a transaction. The types of personal data we collect are:

  • Name
  • Address
  • Email Address
  • Telephone number


This is information that you provide to us when you:

  • Create an account on our site
  • Place an order on our site
  • Login to your account on our website
  • Opt-in to our marketing communications (e.g. newsletter)


We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us.


Why do we require your personal information?

Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services.  Our main services include the sale, delivery of goods; providing information and responding to queries in relation to our goods and services; facilitating competitions.

We may also use your personal information for other reasons, including:

  • to contact you in relation to your order;
  • preventing fraud and other criminal activities;
  •  to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

 

Non Personal Data

Non Personal Data is collected from you when you engage with our site. This is information about your visits and how you navigate through our website. Including, (but not limited to), your page views, the length of your visit, browser type, operating system, IP address and location. Although classified as personal data, we will not use your IP address to identify you personally. This information is used to help Sweetpost.com improve our website and to help ensure it is optimized best for your browser.

 

Information We Do Not Collect

Unnecessary data: Sweetpost.com will never, ever ask you for information that is not necessary. Our aim is to ensure you have the best experience on our site, without any compromise on your privacy or security. Financial data: Sweetpost.com is a PCI compliant company and do not collect or store any sensitive payment information. To complete your financial transaction on our website, you will engage directly with our payment handlers, Stripe or PayPal. Your card payment data is securely handled by Stripe.

There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it. 


How your Data is Used?

We will use your personal information for the purposes for which it was collected or for a related purpose such as:

  • to set up and activate your account with Sweet Post Online;
  • to consider your request for a product or service;
  • to enable us to provide a product or a service to you;
  • to coordinate delivery of your goods;
  • to facilitate and process your orders and payments;
  • to carry out or respond to your queries or requests;
  • to provide information to you that you have requested;
  • to provide additional information to you as requested by you and to respond to your queries about our products;
  • or use in email marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose (if you subscribed to our newsletter);
  • (to consider any concerns or complaints you may raise against us;
  • to notify you of offers that may be of interest to you (if you subscribed to our newsletter);

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.


Marketing

Our marketing activities, (eg. 'newsletter’), contain genuine, valid money saving offers and promotions that may be active on Sweetpost.com for a defined period of time. Spam, or content of a poor quality is never distributed to our subscribers. By notifying you of these offers, we always aim to do so in a non intrusive, high quality manner.

If you subscribed to our newsletter: By providing your personal information to us or by agreeing to accept the terms of this privacy policy, or both, you consent to your personal information being included in our database to be used for email marketing purposes, including those described above, however, you can opt-out, unsubscribe or make a request not receive marketing communications from us, by writing to us at info@sweetpost.com or by unsubscribing from our website. Additionally, each email marketing communication, will include an opt-out or "unsubscribe" option which will immediately indicate to us that you no longer wish to receive materials of this kind.  If you make a request not to receive email marketing communications from us, we will stop sending you these materials. 

 

Unsubscribe

You can unsubscribe or 'opt out' from our marketing at any time. To instantly opt out, simply click the 'Unsubscribe' link at the bottom of a marketing email that has been sent to you, or Alternatively, you can email info@sweetpost.com indicating 'Unsubscribe' in the subject line with your request to unsubscribe and we will action this for you within 1 business day. We respect your right to not receive our marketing even after consent and subscription, and we have made unsubscribing as easy as possible for you.

 

Retention Of Your Data

Sweetpost.com will retain your personal data for the minimum amount of time required in order to successfully carry out the specified purposes for collecting that data. Personal data will only be held for longer than necessary if we are required to retain this data by law or to facilitate any on going or prospective legal proceedings, or to assist in the prevention of fraud.


Your Rights

To be informed

Through our Privacy Policy Sweetpost.com want to be as informative and as transparent as possible to ensure that you are aware of how seriously we treat your privacy and security while dealing with our business. If you have any questions on how we collect, retain and process your data, we would be happy to assist - please reach out to us at info@sweetpost.com


To access your personal information

You may request that we provide you with a record of the personal data that we retain about you. To make a data access request, please email info@sweetpost.com. In the interest of Data Protection, Sweetpost.com will require you to validate your access request and provide evidence of your identity. Additionally, you can review your personal data at any time in your Sweetpost.com account. We aim to fulfill verified and active Data Access Requests within 30 days where they are not excessive, repetitive, invalid or unfounded. Sweetpost.com will never hold unnecessary data for longer than required for fulfilling the specified purpose of which it was collected. We may not always be able to fully present what you have requested, for example if it would impact the duty of data protection or confidentiality we owe to other individuals, or if we are otherwise legally entitled to deal with the request in a different manner.


To correct / erase personal information

You can request that Sweetpost.com correct any information about you which is incorrect. Sweetpost.com enable customers to update their information independently in their Sweetpost.com account. You can request that your information is erased. We always endeavour to fulfill your request fully, however we may not always be able to fully comply with your request. For example, where we need to keep using your information to comply with our legal obligations, or where we need to use your information to establish, exercise or defend legal claims.


To restrict how we use personal information

You may request that Sweetpost.com restrict the use of your personal data in certain circumstances, for example:

  • where you think the information is inaccurate and it needs to be amended, updated or verified
  • where you wish to unsubscribe to our marketing but do not wish to have your data erased


How do we store your personal information?


We have implemented appropriate processes and techniques (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

Cookies

Cookies are small pieces of data that may be stored on your computer or mobile device. It allows our website to remember your actions or your preferences in order to enhance your browsing experience.

For example, this will help us remember what you’ve saved in your basket. Some services may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our web site. You are always free to decline cookies, if your browser permits. You are also able to ask your browser to display a notification to you when a cookie is being sent and you can specifically choose to accept or decline to use this cookie. You can also delete all or individual cookie files from your computer at your discretion. This can generally be found in your browsers Settings section.

We don’t store any personally identifiable information such as your name or email address in cookies.

Cookies are used on Sweetpost.com in order to enhance your experience using our site, for example, they allow us to keep our website accurate, relevant to you, secure and up-to-date and help us identify errors and issues with our website layout and product offering.

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Testimonials

What our lovely customers are saying about sweetpost.com

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Sent one to my sister in the UK for her birthday. A nice "thinking of you” surprise in the Post.

- Lynda C.
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I can highly recommend these fabulous #gifts if you love #chocolate and #luxury.

Clare Mc.
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My friend absolutely loved the sweetpost. Also I loved that I could send her the chocolate with it, just a little something extra.

- Michelle S.
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I sent the sweet post to my Mother to cheer her up and it worked! Great customer service.

- Therese D.
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What a great gift idea, happy cards and chocolate deadly combo!

Easy to order. Arrived on time!

- Paul M.
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Sent chocolate to my friend. She was delighted! Your website is exciting, easy to use and makes me want to treat a friend or loved one.

- Susan G.
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Who's talking about us

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